1-800-992-9457

This is a 24 hour a day (except Sunday mornings) voice response unit with the toll free number: 1-800-992-9457.  Service representatives are available to speak with you Monday through Friday from 7:30 a.m. to 7:30 p.m.  Select any option from the voice response unit and then press "0".

The voice response unit can answer your questions concerning:

• The last 4 payments disbursed to a client
• The last 4 payments posted to a NCP account and the allocation of those payments
• Balances ordered and owed on IV-D cases
• Appointments and hearings on IV-D cases
• The case status of IV-D cases
• You can request pay histories, payment coupons, and direct deposit authorization forms
• Telephone number and addresses for local child support offices and clerks of court
• Service representatives can also process your change of address